Are your crystals ethically sourced?

Yes. We source our crystals through suppliers who provide ethically sourced stones and prioritize responsible sourcing practices.

Are your crystals natural?

Yes. Our crystals are natural minerals and stones unless otherwise stated in the product description.

Will I receive the exact crystal shown in the photo?

Not necessarily. Unless the listing states that the exact piece pictured will be sent, your crystal will be intuitively selected from our available collection.

What does intuitively selected mean?

Your crystal is selected specifically for your order from the available pieces in our collection.

Will my crystal look exactly like the photo?

Natural crystals vary in color, shape, size, transparency, inclusions, and markings. Your piece may differ from the photograph.

Why does my crystal have lines, inclusions, or fractures?

These are natural characteristics created during the crystal's formation. They are common in natural stones and can vary from piece to piece.

Are natural crystals perfect?

No. Natural crystals are not manufactured to uniform specifications. Variations, inclusions, lines, fractures, pits, and other natural characteristics are expected.

Are your crystals Reiki infused?

Some crystals are available with a Reiki Infusion Upgrade. When selected, your crystal is intuitively chosen and Reiki infused specifically for your order.

Can I choose my own crystal?

Our standard crystal listings are intuitively selected. Individual crystal selection is only available when specifically stated in the product listing.

Can I request a certain size or appearance?

You are welcome to contact us before purchasing. We can let you know what may be available, but specific requests are not guaranteed unless the listing offers individual selection. However, you can send an email when you receive your order confirmation or include it in your notes if there was a particular one that caught your attention.

Can I put my crystal in water?

It depends on the mineral. Some crystals are water-safe while others can be damaged by moisture. Always research the specific stone before placing it in water.

Can I put my crystal in sunlight?

Some crystals can fade with prolonged sunlight. Research your specific mineral before leaving it in direct sunlight.

How should I store my crystal?

Keep your crystal somewhere clean and dry where it will not be dropped, scratched, or knocked against other objects.

Can crystals break?

Yes. Crystals have different levels of hardness and durability. Towers, points, and delicate formations can chip or break if dropped or handled roughly.

Do you provide information about each crystal?

Yes. Each crystal listing includes information about the stone, its traditional associations, available options, and care considerations when applicable.

Do crystals have healing properties?

Our crystal descriptions focus on traditional and spiritual associations. They are provided for spiritual and informational purposes and are not a substitute for medical care or professional health advice.

Why are some crystals more expensive than others?

Pricing can vary based on the crystal's rarity, size, quality, formation, inclusions, origin, availability, sourcing, and craftsmanship.

Can I buy crystals as gifts?

Yes. Crystals are available for gifting, and intuitively selected pieces can be sent directly to the recipient.

What if I don't know which crystal to buy?

Read the individual product descriptions to learn about each stone's traditional associations and characteristics. You can also contact us if you need help choosing between pieces.

Natural crystals require care appropriate to their specific mineral composition. Some crystals are sensitive to water, salt, sunlight, heat, oils, and other substances.

Before using any cleansing method, research the care requirements for your specific crystal.

You can:

• Keep your crystal in a clean, dry location.
• Handle towers, points, and delicate formations with care.
• Use indirect sunlight when a mineral is sensitive to prolonged sun exposure.
• Use a dry cloth when needed to remove surface dust.
• Store delicate crystals separately to prevent scratches or chips.
• Incorporate your crystal into prayer, meditation, Reiki practice, or ritual according to your personal practice.

Natural characteristics such as inclusions, lines, fractures, cloudy areas, color variations, and surface markings are not necessarily defects. They are part of the crystal's natural formation.

Reiki-infused crystals have been intentionally prepared with Reiki energy before they leave Rising Soul Chronicles. The infusion is part of the crystal's preparation and is intended to complement the meaning and intention associated with your stone.

Your Reiki-infused crystal does not require a special cleansing ritual to remain Reiki infused. The Reiki infusion is not something you need to continually “recharge” or maintain.

You may choose to incorporate your crystal into your own spiritual practice.

You can:

• Hold the crystal during prayer or meditation.
• Place it beside you during Reiki practice.
• Set a personal intention while working with it.
• Use it during rituals or spiritual practices.
• Keep it in a meaningful space when you're not working with it.

If you choose to energetically cleanse your crystal, use a method appropriate for the specific mineral. Avoid water, salt, smoke, heat, oils, or other substances when they could damage the crystal.

Your care of the crystal and your personal relationship with its meaning are yours to cultivate.

All sales are final. Due to the spiritual nature of our jewelry, crystals, and other products, we do not accept returns or issue refunds for change of mind, incorrect sizing, or other purchasing decisions.

Exchanges

• Exchanges are only considered when an item arrives damaged or defective.
• If there is an issue with your order, please contact us within 48 hours of delivery with clear photographs of the item and packaging.
• Exchanges must be approved by Rising Soul Chronicles before an item is returned.
• If an exchange is approved, the buyer is responsible for return shipping.

No Refunds

Refunds are not issued for:

• Change of mind
• Incorrect sizing
• Personal preference
• Differences in natural crystal color, inclusions, markings, shape, or formation
• Variations between product photography and the natural item received

Please review product descriptions, measurements, materials, and care information carefully before purchasing.

By completing your purchase, you acknowledge that natural variations are part of working with crystals and that each Rising Soul Chronicles product is prepared and presented according to its individual listing